Apprenticeships

Customer Service

Good customer service skills are needed in any type and size of public or private sector organisation if that important communication between the organisation and its customers or clients is to functional effectively. Whether selling a product or service, providing advice in a public sector setting or working in a bank or building society, customer facing staff have a crucial role to play in the success of their organisation.
This flexible programme in Customer Service is available as a Level 2 Apprenticeship or level 3 Advanced Apprenticeship. With a wide choice of optional units to choose from in the Technical certificate and NVQ certificate, it can be designed to suit almost any customer facing role.

Framework Details

Retailing

Customer service and selling skills are important, but in the retail setting other skills including merchandising, stock control, buying, marketing, till operations and security play an equally important role.
This programme in retailing is available as a Level 2 Apprenticeship or level 3 Advanced Apprenticeship and offers a wide choice of optional in the Technical certificate and NVQ certificate, top cover the wide variety oif job roles in the retail sector

Framework Details

Team leading

This Level 2 Apprenticeship programme develops skills in leading and organising a team to achieve objectives. It is particularly relevant for any staff who have already achieved their NVQ or Apprenticeship in their prime occupation and are moving into a supervisory role for the first time.
Can be an essential element of staff development as part of a strategy for business growth,

Framework Details